Covid-19 Updates And Safety Precautions
Hybrid Concierge Pet Care At Animal Care Clinic
We are excited to announce that after this last year being completely curbside we have transitioned into a hybrid model of operation! Through keeping the recommended social distancing measures and mask recommendations in place we are able to allow clients to join their fur-babies in their appointments with the doctors. We ask that you wear a mask over both nose and mouth at all times while in-clinic.
Please read below to see how our operations have shifted during this transition:
For scheduled appointments, scheduled anesthetic procedures, or emergencies we have two options for check-in:
- Check in using the ACC app.
- Call us upon your arrival @ 503-682-1794. Press ‘1’ at the prompt. Please stay on hold. Calls are answered in the order they are received.
You and your pet (secured in a carrier or on leash) will then be met at the clinic door and escorted in by a member of our staff. This way you are able to be present with the doctor during the exam. If you are not comfortable coming into the clinic for your appointment we are happy to continue our curbside service for you. Just let our front desk staff know upon check-in.
REMOTE CHECK OUT OPTIONS
If you choose to remain in your car for your pet’s appointment, we will call you to discuss the exam notes and check out instructions.
We will email the exam notes and check out instructions to you.
We are also happy to bring a copy of your exam notes and check out instructions to your vehicle.
We can take credit payment for services over the phone with credit cards.
- Boarding Pick Up/Drop Off
- Food/Product/RX Pickup
- Sample Drop Off
Call us upon your arrival @ 503-682-1794
and one our Client Service Representatives will be happy to assist you. Any payment can be completed over the phone and we will deliver items/pets to your vehicle so you won’t need to get out of your car.